I am a long time customer who has automatic shipping. My order has always been correct and exactly on time. I wont shop anywhere else.
Pro - Delivery was fairly prompt.
Con - Be certain you know the exact product you need. Let's be real... buying incontinence products online can be tricky, especially if you have never ordered them before. LL Medico's customer service wanted to charge me $19 for shipping to return a purchase even though I offered to exchange for a different product. Instead of dealing with them, I donated the unused, unopened packs of adult briefs to a local charity. I now buy online from Carewell which has a consumer friendly return policy and better professional customer service. I was a bit skeptical about using LL Medico in the first place and will never buy from them again. I learned my lesson, Carewell is much better as they understand consumer needs.
The prices are good and the shipping is fast. I genuinely like the company. But wow do they need to take discretion more seriously. My order showed up in a factory box, clearly labeled all over on the outside. If that wasn't clue enough, the hand holes popped in the sides were perfectly placed to showcase a picture of a brief from the bags inside. I guess everyone in my apartment building's mailroom knows my medical biz now from the looks they gave me when I picked it up. Thanks for that.
Wonderful customer service! Very considerate to get the customer what they need asap. Thank you Heather for being so kind to correct the situation even though it was due to my mistake. I can't recommend this company enough for the elderlys' personal needs. A++++ seller!
I have ordered from LL Medico on a few other occasions, and I've never had any problems. Everything I have ordered was just as described on the website. And every time the items arrived on the day or before the day I was expecting to receive it. So I would recommend this site to anyone, and I'll use them again for sure.
My review is about their customer service. They go above and beyond I've never had a company pay so much attention to my orders. Above and beyond still does not rate them high enough they're way beyond that I appreciate them so much.
This company deals with very personal and often embarrassing needs. I was so pleased at how Heather took such compassionate care of me, and saw to it that the items I mis-ordered were corrected. She treated me like she'd treat her own mother or grandmother. You're a treasured customer from the get-go!
This level of care is getting very hard to find! And her husband is equally kind to male customers. This sweet couple are expecting a new baby very soon and it couldn't happen to nicer people.
You can trust LLMedico with your most personal needs.
LL Medico has an excellent variety of products, which are priced very competitively. Shipping is very quick. I like their LL Bucks program, it helps to save money.
LL Medico offers top-quality products, backed up by first-rate service. I have dealt with both Mr. And Mrs. Jensen, via phone and email; they both are sincerely caring of their customer base. I give their company my highest rating.
This product has been wonderful for my father who suffers from dementia. Straps slide down his leg and were very bothersome since he didn't remember he had a catheter. This product has solved that problem and helped to keep him comfortably mobile. I would recommend highly. I bought 8! I had some questions and customer service response time was very fast.
Overview
LL Medico has a rating of 4.7 stars from 138 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LL Medico most frequently mention customer service, plastic pants and quality products. LL Medico ranks 3rd among Medical Supply Store sites.
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- Flourtown, Pennsylvania, United States
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Business History
Shopping our online catalog offers discretion and protection that you will not find shopping in a store. Our continuously updated, hassle–free, secure online store is always open, seven days a week. LL Medico is the place to shop for the leading brands of washable and disposable adult incontinence care products. We hope you enjoy your experience and if you have any questions or concerns, please feel free to contact Heather or myself directly at sales@llmedico.com.
Thanks and have a wonderful day!
Alex & Heather Jensen
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the way these were shipped but we do not guarantee discretion with all of our orders. You can read this in our shipping policy here https://www.llmedico.com/shipping-policy/. If you need discretion, I would always contact the company you are purchasing from first as most ship in the manufacturer's packaging. If you have any other issues or questions, please feel free to contact us at support@llmedico.com. Thank you.