I am a long time customer who has automatic shipping. My order has always been correct and exactly on time. I wont shop anywhere else.
Pro - Delivery was fairly prompt.
Con - Be certain you know the exact product you need. Let's be real... buying incontinence products online can be tricky, especially if you have never ordered them before. LL Medico's customer service wanted to charge me $19 for shipping to return a purchase even though I offered to exchange for a different product. Instead of dealing with them, I donated the unused, unopened packs of adult briefs to a local charity. I now buy online from Carewell which has a consumer friendly return policy and better professional customer service. I was a bit skeptical about using LL Medico in the first place and will never buy from them again. I learned my lesson, Carewell is much better as they understand consumer needs.
Wonderful customer service! Very considerate to get the customer what they need asap. Thank you Heather for being so kind to correct the situation even though it was due to my mistake. I can't recommend this company enough for the elderlys' personal needs. A++++ seller!
I have ordered from LL Medico on a few other occasions, and I've never had any problems. Everything I have ordered was just as described on the website. And every time the items arrived on the day or before the day I was expecting to receive it. So I would recommend this site to anyone, and I'll use them again for sure.
My review is about their customer service. They go above and beyond I've never had a company pay so much attention to my orders. Above and beyond still does not rate them high enough they're way beyond that I appreciate them so much.
This company deals with very personal and often embarrassing needs. I was so pleased at how Heather took such compassionate care of me, and saw to it that the items I mis-ordered were corrected. She treated me like she'd treat her own mother or grandmother. You're a treasured customer from the get-go!
This level of care is getting very hard to find! And her husband is equally kind to male customers. This sweet couple are expecting a new baby very soon and it couldn't happen to nicer people.
You can trust LLMedico with your most personal needs.
LL Medico has an excellent variety of products, which are priced very competitively. Shipping is very quick. I like their LL Bucks program, it helps to save money.
LL Medico offers top-quality products, backed up by first-rate service. I have dealt with both Mr. And Mrs. Jensen, via phone and email; they both are sincerely caring of their customer base. I give their company my highest rating.
This product has been wonderful for my father who suffers from dementia. Straps slide down his leg and were very bothersome since he didn't remember he had a catheter. This product has solved that problem and helped to keep him comfortably mobile. I would recommend highly. I bought 8! I had some questions and customer service response time was very fast.
I purchased a coup[le of pairs of high backed plastic pants, which I am very pleased with, they very comfortable and effective and have certainly reduced the washing load for bedding. The only downside is that living in the UK it not only took about two and a half weeks for them to arrive but I had to pay additional import taxes, which made them rather expensive what with the postage and packing.
Overview
LL Medico has a rating of 4.7 stars from 138 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LL Medico most frequently mention customer service, plastic pants and quality products. LL Medico ranks 3rd among Medical Supply Store sites.
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- Flourtown, Pennsylvania, United States
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Business History
Shopping our online catalog offers discretion and protection that you will not find shopping in a store. Our continuously updated, hassle–free, secure online store is always open, seven days a week. LL Medico is the place to shop for the leading brands of washable and disposable adult incontinence care products. We hope you enjoy your experience and if you have any questions or concerns, please feel free to contact Heather or myself directly at sales@llmedico.com.
Thanks and have a wonderful day!
Alex & Heather Jensen
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Martin. Thanks for the very nice review and letting us know about the long delivery time. We do ship USPS for international orders and customs in your particular country or region can hold up a package for longer than expected. With that said, we will be offering FedEx Priority International shipping very soon for only slightly more than our USPS Ground pricing. It will take much quicker to get your packages as well. In the meantime, if we don't have this offered on the site and you want to place an order, just let us know and we can always get you a price. Thanks again and take care! - Alex