MaxSoldReviews 984

We used the MaxSold Managed auction and complete waste of money and time. The quality of the work was bad - from photos, description of items...I felt that at some point, the sales team onsite that was cataloguing got lazy and grouped random things together WITHOUT adding it to the catalogue. The team seemed to be a group of retirees, so not necessarily the brightest of the bunch doing your work. The actual description of items included grammar mistakes, spelling mistakes and wrong names for things! It was quite frustrating as we needed to go back and forth to correct their mistakes. They said all of our edits would be included and this was not true at all. In fact I had to micro manage everything to ensure the quality of the work was mediocre at best. We did our our own marketing as they don't do much at all.
It was a terrible overall experience for the $2000 fee and whatever commission they take which is robbery since their work is so shoddy.

Maxsold needs to tell the sellers to list at a reserve price and introduce penalties for "lost" items - when I bid, im entering into a contract to buy that I can't back out of - yet sellers are allowed to lose $#*! and then I gotta fight and wait to get my money back - if a seller loses
An item- they should be paying me back 5x the price of what I paid for the lost item to cover travel time and time it takes to get my money back - and that should be legally binding - if maxsold holds the funds for the seller, they need to make this a part of whatever contract they have with the seller - because as the buyer, I'm ultimately the one maxsold is making their money from, as I'm the one that pays buyers premium and saves them the trouble of delivering items by going to pick them up

And as I said, stop using your employees to bid up items, make your sellers list at a reserve - I have proof of this too btw...

Treated decorated disabled handicapped buyer with rudeness disrespect and dishonor in front of other buyers! Loyal Helpers, Webster, NY, can not be trusted!

I won an auction on Maxsold for a porcelain vase and wood stand. I paid for it and made an appointment to collect it. The vase was described as Antique Japanese. I am an antique dealer specializing in Asian porcelain and stands. It was obvious from the Maxsold photos that the vase was fraudulently represented as antique (it was modern, and worth very little). The wood stand however was authentic, and worth $200-300. Ie, I won this lot for the valuable wood stand, NOT the fake Japanese vase. My pickup appointment was at 10am (the first available pick up time). I was first in line, and the first person picking up (I got there early, and the line formed behind me). The seller then told me they had given the stand to someone else by mistake (pretty hard when I was the first in line!). They then tried to pass me off with the fake vase. When that didn't work, they admitted they realized I probably won this lot for the stand (apparently they recognized my name). I got scammed on Maxsold. This scam is simple. A worthless and valuable item are listed together on Maxsold. If the auction lot sells for a lot of money, then you get both. If it goes for a low price, then you are offered the worthless part only. I left the worthless vase with the seller. This scam cost me an hour of my time driving back and forth, plus the time bidding on the item. Plus the time dealing with Maxsold to try and get my money back. The only reason Maxsold gets 1 star, is because there is no option for Zero.

As a seller, I was completely satisfied with MaxSold. They were efficient with their communication with me, arrived on time to photograph the items I was putting my home on the market and needed to clear all the contents. The online auction occurred on the dates we agreed and Pick Up was arranged and was efficiently conducted. Staff was courteous and experienced. Accounting was provided quickly and to my satisfaction. I would recommend MaxSold wholeheartedly. Thank you for a job well done.

Conducted my own onsite sell. Read all the instructions, even if like myself you're aware of how to conduct live auctions successfully. Once you get the hang of completing the catalog, it's all pretty much good to go from there. Just remember to save each entry before proceeding to the next. Everything went pretty smooth during the customer pickup following the sale and afterwards, payment was prompt (much sooner than anticipated). Overall, the Maxsold support was fantastic, from start to finish. I'll be using their service as a repeat seller. Like any auction, remember the benjamins add up at the end of the day, so don't be too disappointed if some items don't go for high dollar.
Biggest benefit was having such a breath of fresh air when you look around and see how much space was created following the sale...one less storage unit to pay rent on. Enjoy 😊

First time seller and multiple technical issues such as:
- Date I picked for pickup was not the date given to purchasers
- Reports online differed from reports received (kept telling me one lot wasn't paid for online)
- No instructions on what to do if lot isn't picked up
- App DOES NOT link to a sale you've started
- Uploading photos was a challenge
Reported to Maxsold and basically told to bad. They only addressed the first issue and said a confirmation email had the same date as the purchasers despite their online system showing the data I had chosen.

I've been buying on maxsold for several months now. I am very unhappy and angry with their work. During this time they managed to lose 5 of my things! Not 1 or 2, but 5! This is very unpleasant and terrible. You come to pick it up and suddenly they have lost something. I spend time and money on gasoline. Of course, they return money for things, and they think that this is enough, but I don't think so... There should be some other compensation. I don't think that this is a good business, you can't treat your customers like That.

My bid won at an auction in Ajax (Ontario, Canada) Moving Online Auction - Smales Drive
I was very please but when I arrived I found the rug still being used in the living room. It was wet outside and people were walking all over it. I didn't want to be rude and say something, so I just closed my eyes, rolled it up and brought it home.
The description read...Rug.
Condition: Needs Cleaning Measurements: 8x10
Okay so cleaning is so simple.
I examined the pictures prior to placing my bid and saw just a couple of little spots here and there. Nothing too hard to get clean 😡
When I got home I rolled out the rug and wanted to CRY I just bought a rug for $95.00+ with a MASSIVE RUB SPOT. Yeah A WARN OUT RUB SPOT...there's no cleaning that out.
I went back to all the pictures that were originally posted and whomever had listed the photos FAILED TO POST THOSE OMES! I'm so upset and I honest don't know what to do!

I am posting two photographs of the rubbed out worn out spot and I have added screenshots of the photos that were in the auction.

Absolutely disappointed with you. Max Sold. That was so bad of you.

MaxSold lurs you in with $1.00 bid increments, and entice you with a Max bid, but beware, the $1. Increments increase to $3, $5. $10 + quickly. They do not have this printed on their site so if you're not watching it, and you think the max bid will be $1. (it will increase quickly to more $, and you don't know about it until they have used it to get to your Max bid. So if you bid on MaxSold, keep an eye on the $ increases...for each bid. It used to be $1. Increments, but no more...

The site isnt worth the hassle. Auctions can be cancelled last minute and measures can be put in wrong by the sellers.

Maxsold takes % of your purchase but no services in return. I hope that anyone reading this will beware of dealing with a company that has no loyalty to their customers.

We sold everything we own to move to Texas. This includes lots of furniture and paintings, collectibles and several other items. We made less than $600 on a household full of stuff - even a leather sleeper couch. The pictures were not done professionally and I believe we should have sold our stuff on our own and would have made more than 3 times of what we made through MaxSold. Unfortunately we did not have the time to sell on our own so I reached out to MaxSold. I would not recommend them at all.

I ran a seller managed auction. The service provided no help, and they were not clear about the fees they would charge on the back end. Most items sold for next to nothing, and also a third of the buyers didn't even show up to pick the items up. The whole experience was a waste of time and money.

I can't begin to tell you how wonderful the Maxsold Team was to work with. After losing my husband to ALS and my mother within a year, to say I was an emotional wreck is an understatement. Unfortunately for them, I was a train wreck but they all were so compassionate and helped me threw the process of getting on with a new chapter of my life, with no excess material baggage. Thank you. Shawna, my team lead is the most understanding lady. She was my rock at a very different time. Her team was outstandingly professional. Please use MAXSOLD when you need these services! Kudos to you all.

1. Maxsold -Management doesn't think of seller/team reader with attitude towards, or due to non-experience with dealing with issues.
2. Whenever items are missing from the site or switched items with other auction winners.
They just try to make excuses by covering their faults.
Maxsold doesn't care for how we get there or with hope to get the winning items.
Obviously Seems like Maxsold thinks time spent to get there and gas is free, not mind disappointing.
I strongly recommend setting up manuals toward pick up processa and dealing with pick ups.
I met a lot of people complaining at the site for pick up.

Bid ended 1dollar doesn't mean the seller can remove items valuable more than 1 dollar.
Maxsold please care for the pick up process train employees.
Not only care for your commissions but you should train employees

We could not have been more satisfied with our MaxSold experience. We had hundreds of items for sale. Basically we were liquidating the entire contents of our house before moving. The MaxSold team came into our house a week before the auction and spent the day cataloguing and photographing everything for sale. They were friendly, efficient and organized. The support team was responsive by phone and email to all our questions and requests to amend the catalogue prior to the auction going live. The auction itself went off without a hitch. It was exciting to follow the progress of the auction all week on-line. I believe we sold about 92% of our items. Pick-up day was flawless. The MaxSold team precisely guided the buyers to the item(s) in our house they had purchased. They did not allow anyone to walk into or though our house unescorted. All in all we managed to make some money and got rid of hundreds of items we no longer wanted, though many of those items we were emotionally or sentimentally attached to. The MaxSold team members were compassionate, empathetic and a pleasure to work with. I can't recommend them highly enough.

Maxsold is unsafe. They share the exact location of estate sales, and everything available to steal. Within a day of our auction going live online, the house was robbed of every bit of silver. The same thing had happened at one of their other auctions a couple of weeks previous. They can't prevent robberies, but they could start by not providing street locations - and advising upcoming auctions when there has been a robbery (we would have removed all of the lots in that case - of note, the house had stood empty for 3+ months with family and a paid caretaker checking in every couple of days - the robbery happened as soon as the auction went online).

Wish I would have read these reviews before I sent them my bank account info, pictures of my family antiques and Any of my personal info…they just sent me a bill that I owe them! They lead you to believe you will get something and, at the last minute they turn the tables on who owes whom…should have listed in Facebook Marketplace or had a weekend yard sale…all nice and cheery to lure you in but, they help the bidders, Not the sellers, as Every one of these reviews has stated…they feel you owe them All…not a good or nice service to those trying to Share a Little profit…they're greedy…BE VERY AWARE!

I used Maxsold yesterday to buy, that part went fine but the pick up was a disaster. They instruct to come down large long driveway but when you get the driveway is blocked with cones and the women instructs you to park on the street, in a no parking & no standing zone on one side if the driveway entrance and the other NJ transit bus stop. They had the street jammed up an a person pulled in behind me blocking the Neighbors driveway. I then had to walk down & back, the long driveway 6 times to get all my stuff to the car. Meanwhile the driveway at least 2 car width wide is empty. They could have fit at least 4 cars on the side, and as the cars were loaded, directed them down on the circle area at the end, to turn around an then pull out. I called maxsold but they did nothing, and they scheduled the pick ups 1 minute a part so it was a zoo. I have also had a maxsold last year, and again lack of customer service with the pick up, they scheduled too many customers to come at the same time, so the first 2 hours were crazy. They had people leaving stuff behind, picking what to take out of the lot they won, leaving behind some items that now you have to get rid of. No shows, etc. To think they charge 1250 plus 30% and give little to no help with customer service.