MyTAXPrepOffice has a rating of 4.7 stars from 542 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyTAXPrepOffice most frequently mention customer service, tech support and new software. MyTAXPrepOffice ranks 1st among Tax Software sites.
We were greeted on-time with a welcoming presence. I have had an amazing experience thus far working with the team members at My Tax Prep Office. I appreciate the attention to detail and patience with the team members and myself. Today we worked with Sophia
Thank you again for outstanding service!
My experience was very pleasant. Perla is excellent at explaining the system and demonstrates a deep understanding of how it works. Thanks to Perla speaking Spanish, which is my first language, I was able to understand everything clearly.
I have been using a few different tax software past decade. MyTaxpreOffice is excellent software and the help from an experienced support team is also outstanding. Calculating College tuition credit with one click of a button made it so easy. Andres is very knowledgeable
I have been using this software for 7 years in my 1 person home office Tax Business and find it very usefull for lower price, but this year it is not fully up to date for new Minnesota tax law. But support should have it fixed soon.
They answer all the question I had thank you, we cover 1099, w-2, w-7 business accounts everything
The class was 2 hours the guy had a lot of patience.
Great customer service at all times, clear any concerns, and walk you through your confusion. I will recommend this software to anyone is easy to understand, and customer service is always there to support you.
The software is a strong value at the price range charged. Compared to other vendors, several of the big ger-name tax software vendors have more bells and whistles in their software but they are significantly higher in price range.
Finally got a tech expert who help me with recalculations of a amended return. Tech seen there was no change in the amended calculations and she recopied and add the 1040x and the calculations appeared
I have been doing taxes for the last 18 years and EVERYTHING I ever wanted or needed from a tax software, MYTAXPREPOffice has it! I have been paying thousands for Intuit Pro Series for years. I thought I would NEVER change software! After the 1st demo I ate my words because I was SOLD! Thank you to the creators and your amazing customer service staff!
We had been trained by someone who was fluent in both spanish and english. He was very patient with our questions and was very clear in explaining what it was we needed. Unfortunately we werent able to get his name, and im unsure if i should type his extention here, but overall it was a pleasant experience
-JT&E INCOME TAX
MARISOL BELTRE
Answer: Hello Joy, If you purchased the 2 for 1, you may already have 2019. Please contact our team at 307.414.1211 to verify, and we will activate your license. Sincerely, The MyTAXPrepOffice Team
Answer: IF YOU WANT TO TRANSMIT YOUR RETURNS ELECTRONICALLY, YOU MUST HAVE AN EFIN.
Answer: They have instruction tutorials that I participated in several years ago. I too had a learning curve initially but I now seem to feel competent plus they have a good Chat line support that I use for technical and some tax prep advice. As I recall it was easy to set up online for me I would try to reload it. Richard
Answer: Hello Tyson, We apologize for the sales rep missing the scheduled demo. Please call us at 307.414.1211, so that we can re-schedule that demo appointment for you. Customer satisfaction is always the number one priority for us. We hope you will join our thousands of happy customers that enjoy our low prices, expert support, and powerful features. Once again, we apologize for the inconvenience. Sincerely, The MyTAXPrepOffice Team
Answer: Hello Herbert, We offer a demo version of the software on our website that allows access to the year 2018 (https://mytaxprepoffice.com/democenter). If you have questions about specific forms, please contact our support team at 307.414.1211. Thank you. Sincerely, The MyTAXPrepOffice Team
Answer: Hello, The Lifetime Price Guarantee means that your subscription renewal price will not go up as long as you renew by April 15th for the following tax year. It is not a lifetime subscription. We do offer multi-year subscriptions where renewal is not necessary for up to 5 years. If you have questions about your renewal and Lifetime Price Guarantee, please contact our Customer Relations Department at 307.414.1211 and press #3. They will be happy to answer any questions you may have. Thank you for being a loyal MyTAXPrepOffice customer and we look forward to speaking with you.
Answer: You really should not read negative reviews because most negative reviews are from disgruntled consumers based on their own faults.
Answer: No only if file with mytaxprepoffice the year before or any year before
Answer: I would go with TaxAct over 100 times than to even get close to mytaxprep office. This company's tactics should be reported