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Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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I couldn't be more impressed with Camela's service—she was incredibly thoughtful and genuinely helpful throughout my website setup. From refining the wording to crafting a clear, effective menu layout, she went above and beyond to make everything perfect. This was the second support person I've worked with at Network Solutions, and both were outstanding examples of professionalism and care. I'll absolutely be recommending them to others.
Renew SSL Certificate, this is my second attempt to renew. I was told it should start working within a couple of hours, hopefully so
As a longtime, loyal customer of Network Solutions, I can always depend on them to secure a domain name, privacy registration and/or any other service you may need. All Network Solutions representatives are knowledgeable, professional, courteous and genuinely care about their customers.
The representative was very helpful, kind, patient, and knowledgeable. It was an excellent experience.
I was having trouble obtaining a SSL certificate and using my website because I had lost my 39 year old daughter who was helping me due to colon cancer and I could not continue to promote my company or even send an invoice. Then I had open heart surgery that saved my life. So after 2 years of rehab I tried to advertise again but could not do so. I called several companies without success. However, the person who answered my call Aries was so understanding and helpful and he activated two domain names for me, which was great, and by contrast I called several other companies who could not help. He was the best ever as stated above.
The gentleman in the call who helped me with my request today was excellent. He was patient, explained everything to me and was able to fill my request. Thank you for a great experience.
After we regretted deleting our website, I called NS in the hope that our web data was not deleted. A very friendly and helpful representative named Roniel assisted us with resurrecting the website. There were several issues, one caused by our credit card, which extended the time it took to resolve the website issue. It was done, website is up and running, thanks to Roniel and his knowledge and patience.! First used NS in 2012, or thereabouts, and have received nothing but good customer service from this company.
Getting this website ready to launch has been a difficult and time consuming process. I prepared files of project photographs and when they were set into the website. There were all kinds of problems. The wrong photos showed up in labeled project files... even though they were in the correct files I prepared. Karina got it all right... and I hope now that the website is launched, all the corrections will still be there. She was thorough, precise, helpful and hopefully 100% effective... which remains to be seen once the website can be viewed. We worked together from 12:20 to 2:45 PM (LA time) and Karina never lost her patience and got everything we discussed set correctly. I appreciate her commitment.
Oliver of tech support stayed on the line with me to help guide me to resolve an email access problem. He was very helpful and the problem was resolved quickly. Thank you.
After 2 days of dealing with very frustrating Chat and phone sales people I never got resolved what I needed. It wasnt until I spoke with billing and Sam helped me resolve everything. I have been your customer for over 35 years. I have experienced a lot of problems with WEB. Com and so glad you went back to Network solutions. Today FINALLY I was able to renew 2 of my 4 domains. And feel very confident thanks to Sam that my future problems with the company will be resolved when renewing and hosting and SSL.
Lucy from the Loyalty Team corrected my recent orders to add expected included services and was able to also assist in registering a new domain for me, also including the expected services. THANK YOU!
Ella P was outstanding. Shexwas able to complete my reorder in one call and very efficiently. Thx much. Confirmation of order received.
Today I had a very good agent helping me to renew 41 domains.
Her name is Erica, very knowledgeable and patient. Sincerely,
Amir
When two customers servers rejected our emails we contacted Network Solutions support.
The first support guy was unfamiliar with our specific problem and instead of addressing it, tried to sell us other services, which appeared to us to be irrelevant. The line dropped when he tried to transfer us to someone with more expertise. We called again and Dex responded thoroughly and knowledgeably. He stayed with us, including calling us back, until he had resolved the issues, and explained the further steps we needed to take. Good job Dex!
Lea did a great job helping me. I had multiple steps involving two accounts, relogging in, changing my password which I had to do twice because I messed up the first time. She was so patient, and knew just what to do to get back on track. She helped me with a second issue as well. Lea is a great asset to your team. It made me want to stay with Network solutions to get that quality of help.
AJ was great. He was patient while he helped us set up our new accounts on various devices. He was very understanding with all of our questions and helped make the process go smoothly. We were very happy to have worked with him!
I have sold my business recently, and called Adrianne B. (Network Solutions CSR) today to have my business Domain name not renewed as of its expiration date of 10-24-2025. I was promised this has been completed this afternoon, and that my business credit card would be credited back for those funds Network Solutions pulled from my account in advance!
I contacted NS to change the name server for our website and Cam helped me. She carefully guided me through the steps, was patient, and very courteous. It was a pleasure working with her and she is a consummate professional who clearly understands what it means to deliver first class customer service! Thank-you!
I have worked with Network Solutions for almost 20 years. They service my hundreds of domain names efficiently. The staff are smart, respectful, and efficient.
Arlene helped me to understand the technical aspect of what I called to find out about. It took some back and forth, but she was determined to understand what I needed. She was very helpful and I appreciate her care.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members