Nihao

Terrible customer service. They won't let me return some products because it "didn't" follow their return & refund policy. But it clearly says that if it doesn't meet customer satisfaction they'd allow it. Tried many times for customer service but received zero help. Very disappointing and wouldn't recommend to anyone.

Your descriptions on your site are so badly written they are laughable! Misspellings abound, which make me wonder if the items are any better than their descriptions. Maybe you should hire someone with a decent command of the English language, since you seems so eager to break into the US Market.

My package has been sitting at a port for over a months and the company refuses to anything about it. Sad considering I have purchased from them before. Apparently, if your package gets lost on the mail you are on your own to dispute with your credit card company. What a dishonest and disgraceful company to deal with.

First and only order I will ever make. The clothes were really badly made I didn't get one of them because it was out of stock, a set of pj's was sent part of it. I have left several messages on their chat and nothing.

Loved my purchases they ship right away once complete you always get your order. Everything nicely packaged and so beautiful. They Respond back when asked anything thru WhatsApp never had no issues. I have done like 6-8 purchases from Nihaojewelry love there jewelry

The merchandise is pretty high quality especially based on the price points. We have ordered several times, checking quality and availability of handbags, accessories, hair items, etc., and we are pleased. I am especially always impressed with the packaging. Who ever they have packaging, wrapping, and preparing the package for shipping does an amazing job. I could not do better myself. My customer service contacts have also been very good at answering our many questions as well.

Amazing customer service, the product is excellent, high quality, good prices and variety in all categories. They answered all of my questions really fast and made me feel comfortable for my order, I will definitely buy again.

Im not gonna lie, I was skeptical at first about this company and the quality of the items. If you're feeling the same, let me tell you, DONT BE! I absolutely love everything! I have made about 5 big orders now and I am very happy with them. And their customer service is an A +++. Granted, there will be some delays because we're in different time zones, but they'll get back to you as soon as they are in business hours. I love this company!

I bought about 10 samples for my online jewelry store before making a bulk purchase and all samples came exactly as pictured on the website. I will definitely be purchasing more in the future! Products were very affordable and look great.

Great customer service, with considerate client account managers to help you with any problem, be it purchasing or shipping. With value products at affordable prices, its a cool place to start an accessory based business.