From the business
Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,936 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 12th among Hotels sites.
I needed help with a cancelation as I was booked for the wrong date. Joel told me I had to contact booking.com
Thank you! I'm so pleased. I needed a last minute stay and Paige helped me find something excellent in my price range.
Just had a good conversation w reservation agent Cesar Hernan. I don't usually fill these out but he was personable, polite, and great to talk with!
Greetings Mary!
We are overjoyed to hear about the wonderful customer service you received from Cesar Hernan. We are so grateful for the opportunity to assist you with your booking and thank you for choosing Reservations.com!
Kindly,
Caitlin Thomas
Jose did an excellent job of answering my questions. He had help, yes. And although he has limited English, Jose came across as clear, patient & good with the public. He will do well in this position. Thank you, Jose. Have a great day!
Greetings Amber!
We appreciate your time sharing your experience with Jose! We look forward to helping you book your next stay and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Pam was excellent in answering some basic questions I had during a call lasting approximately two minutes. This happened after one of her colleagues hung up on me after I said I wanted to ask a few questions before booking. I can't believe someone affiliated with The Penninsula would be so incredibly rude.
Greetings Kyle,
We take pride in our customer service, and it's always rewarding to knowing Pam was able to hit the mark! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Paige was such a big help! I couldn't afford the original hotel I wanted, so she hunted down a great hotel that is in my budget. She was calm and patient with my limited phone technology, and even pronounced the town name correctly! Well done, Paige! Thank you.
Greetings Marlene!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Went smooth and quick
He was very helpful and knowledgeable Guided me thru process without hesitation or hiccups
Greetings BJ!
We take pride in our customer service, and it's always rewarding to know we've hit the mark! Thank you for your feedback and for booking with Reservations.com!
Kindly,
Caitlin Thomas
David is very helpful & accommodating. He made sure we had a good deal and our request were granted.
Greetings Charmaine!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that David's efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Mark, my agent, was able to give me the information I needed to book a Best Western hotel next to interstate 80.
Greetings Carolyn,
We always strive to provide the best service possible to each and every guest and are glad to hear that Mark's efforts are being noticed! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very courteous and he knew what he was doing, he verified everything and was very happy to help us. Need more like him.
Greetings Pamela!
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Stacy was very helpful with my questions on making a reservation. She wasn't able to make my reservation to a certain hotel I needed, but did text me the phone number for me to contact the hotel direct. This was very helpful, saved me time to look it up, I appreciated her help!
Greetings Tracy,
Quality and value are super important to us, so it's great to know Stacy was able to assist you with your travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I spoke with Brandon who was very professional & helped with my reservation for the La Quinta Inn & Suites.
Greetings Marguerite!
We sincerely appreciate your feedback and we’re always happy to hear our customers are delighted! We stand by ready to assist you with all future bookings and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Thank you to Abraham who was especially helpful when I made my booking. I couldn't get into the hotel I asked for but he was quick to know of another close by even though he didn't live in our country. He quickly answered any of my questions and the confirmation message arrived even before we got off the phone.
Greetings Kathy,
We are overjoyed to hear that Abraham was able to assist you with your travel plans! Great customer service is something we strive for and we are excited to know Abraham was able to hit the mark with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Jeanne was super helpful and friendly, she honestly saved my $#*! by getting me a room when there was no vacancy.
Greetings Sabrina,
We are overjoyed to hear about the wonderful customer service Jeanne was able to provide you! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I have a terrible stu stu stutter and the sta sta staff wa wa wa was very he he he helpfa fa helpful and made mm me fee feel like there's nu nu nothing wrong with mm my sp speech very polite person
Greetings Jessica,
Thank you for allowing Reservations.com to be a part of your travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Vincent was very helpful very professional. He was friendly as though he enjoyed his job. He looked until he found me a four star hotel.
Greetings Diane,
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Due to Airport overnight delays I went into in search of a hotel for the night. Jeremy was very cordial and helpful in taking the time to search for a hotel close to the Airport. After a long and stressful day I really appreciated his support, understanding and kindness.
Greetings Better!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with Jeremy! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Reservation made at this hotel. The agent was detailed,? Answered all questions and polite., Thank you
Greetings Pat!
Quality and value are super important to us, so it's great to know we hit the mark for you! Thank you so much for booking with Reservations.com!
Kindly,
Caitlin Thomas
Carlos was very helpful and able to process my reservation in a very short amount of time. He listened and answered my questions making the reservation experience as enjoyable as it can be.
Greetings Michele,
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking and booking with Reservations.com!
Kindly,
Caitlin Thomas
Dinzen came through and did a great job of getting me out of the mess and waste of time I encountered with attempting to make a simple reservation at a Louisville Embassy Suites property where we have stayed many times. First online and then in several phone calls I ended up with incorrect pending charges and credits to my AmEx from different reservations agents. Price and accommodations availability were varied. Pending transactions appeared on my AmEx account, but in several calls directly to the hotel they advised no reservation for me existed. Dinzen made my reservation at the hotel for me and AmEx is making sure I don't get double booked and charged. Not a good experience except for Dinzen who deserves an "A+".
Greetings Russ,
Thank you for providing feedback regarding your experience and your wonderful experience with Dinzen. I am happy to assist you, I kindly ask to provide your itinerary number along with the email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I am happy to assist you!
Kindly,
Caitlin Thomas
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Tammie,
You have reached out to Reservations.com and not Booking.com. If you have reserved your booking with Booking.com we advise redirecting you escalation to them as they will be the point-of-contact to further assist you with a cancellation.
If you need any assistance with a Reservations.com booking, I am happy to assist you! I have provided my email address below for any questions you may have!
Kindly,
Caitlin Thomas
Caitlin. thomas@reservations.com