KIBO Reviews Summary
KIBO has a rating of 3.6 stars from 106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KIBO most frequently mention shopping experience and customer service. KIBO ranks 10th among Ecommerce Tools sites.
Kibo declined my order twice for no reason at all. After I used a different email, it was approved, and I still waiting for over a week for my refund, since the order arrived late I had to returned, because it was for Bday present.
I use UPS for a prompted delivery back to them and they still haven't given my refund yet.
Terrible company. Upset customer. Will never use them again.
I returned an item. Never got a refund. I changed my visa card cause my tap stopped working. I explained this to them and they said it was refunded to old card. And won't change it. They don't listen. Don't order anything from this place. It's a headache!
After finally getting thru after 1.5 hours customer service agent yelled at me and hung up. Warning, Never Use The Home Hardware online shopping website. Home Depot all the way!
Probably the wort online purchase to date. Painful, no notification, no idea if the order went through. No confirmation email, no text, card still has not been charged but I did the site's order confirmation. Tried logging back in got locked out. Got temporary password, didn't work. MAJOR PITA
I ordered a product and it has been declined twice for unknown reason. Good thing on my third try of purchasing the product it went through. It is stated the order status that it will be shipping soon. I called the customer service to verify when exactly are they going to ship the product and I was informed that it will take 3-4 business days. On top of that they don't give a definite answer on how long will it takes for the product to arrive. My frustration comes with them charging me a shipping fee of roughly 5 dollars and comparing that to other sites like Amazon will guarantee my a two day shipping for the same amount of shipping fee. This is the last time I'm going to purchase any products from them. Their customer service support isn't much help at all.
Ordered through dolphinswimwear.com. Could not talk to an actual human about shipping. I ordered a suit that was shipped from an hour and half away from my home and it took six days to arrive. I received an email saying it shipped Tuesday and in fact it didn't ship until Thursday evening. I wanted to return the item and got the run around on that also. Terrible, terrible experience and zero customer service.
Very dissatisfied with order fulfilling by Kibo.
I made an online purchase from Thule, which uses Kibo to process orders. 2 of 5 items ordered online were never delivered. Contacted Kibo customer support; they never responded and even closed the support ticket after a few days, with no resolution. Neither a refund nor the parts arriving! It has now been a month since the order, with no resolution in sight.
Re Thule order #*******:
I received only 3 out of 5 items ordered. The following 2 items are missing:
Axle Mounted Hitch Cup - Main Body (Part #: *******)
Cycling Flag - Thule Logo (Part #: *******)
Order a soccer cleat and was never shipped. Tried to contact them but was never able to talk to a customer care, email them and never got a reply. Took my money and wasted my time.
I ordered a disposal (insinkerator) 7 days ago. I was told it would arrive within 5 to 7 days. It has not even shipped. I have written five times and never received a reply. I have tried calling and been on hold for 20 minutes three times. Nobody ever picks up. It's impossible to do business with this company and the service sucks.
Perpetual loop on tracking site with no information - retailer simply says speak to Kibo - they have no customer support and items all more than double the delivery time late.
Customer service is a joke. You email and they do not reply. You call and you spend hours waiting on the line, only to be connected with an agent who does not know how to resolve your issue. Then you repeat the process over, and over, and over again.
They take the money out of your account then your stuck Hard time getting it Back. Bad Customer Service. Lies
I used it to buy maternity clothes 2 weeks after I ordered, I have not received anything. Unable to get in touch with anyone regarding this order. My advice cancel if website states they use them. Also dispute charges, that way they will learn to improve their customer care.
I posted an order there because manufacturer site used them as official retail.
It has already passed a week after my order was submitted, and now it is not shipped yet.
I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over 2 weeks.
Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website.
I contacted support and shipper via the website 3 times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up.
The ironic part is that the item arrived when I no longer needed it, so I have to return at my own cost and, I guess, proceed with the transaction dispute.
Purchased items through a partner site of Shopatron and received them less than 24 hours later. I don't even know how that was possible, but it was amazing! A great experience--would and will recommend highly.
I ordered from Modells.com and it was an awesome experience. My order arrived quickly and prompt. I as received updates via email when it was processed and shipped!
I had placed an order for bike carrier parts and accessories. I found the prices to be very fair. The shopping experience was excellent, and the order was processed and shipped very fast. Everything was above expectations, and I would highly recommend this company.
I purchased this as a gift, it was extremely well received and greatly appreciated. Thank you for the experience
"Excellent service. We were notified via email when our product was ready for pick up. The store staff at the Queen E. Store were terrific."
About the business
Kibo's omnichannel commerce platform integrates eCommerce, order management (OMS), personalization, and mobile point of commerce (mPOC) software solutions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members