Shop Your Way

They are changing my dad for check he sent in they said it didn't have enough funds he's got more than enough he pays them off every month they a crooks they will get as much money as they can I told him to quit paying them I would big scam

I used the Citi Shop Your Way MasterCard for a few weeks before I tried to make airline reservations. It was declined. I had to use another card which was accepted immediately.
Then I called the telephone number on the card and waited between five and ten minutes. The rep told me that she could see that my purchase had been declined, but she could not help me. She would have to transfer my call to another department. I waited about fifteen minutes on hold listening to three messages that said that my wait time was five minutes. I disconnected the call.
I called again the next day, waited five or six minutes, and went through a similar process. However, this time the rep took my information and said that he would return my call soon. I still don't know why my card was declined or if this issue will persist.
This card is going into the back of a drawer and will be used as an emergency backup.

This started in October. There was a charge on my account which I did not make nor authorize.
It was clear I did not make given there was a foreign transaction fee attached. I live in NC and the company was located in Delaware, so how on earth could I have possibly purchased the service since it was made overseas? There have been several calls made to Shop Your Way and 3 letters I have received saying I am responsible for the charges. (Which I have already paid by the way.) And they are refusing to give my money back.

I paid off balance a $2. Bill was sent to me. I called they agreed it was a mistake. Bottom line they sent to credit bureau as missed late payment. My score went down 97 pts. I called wrote letters for over a yr. Nothing resolved. They gave me the run-around. Horrible people in resolving problems that is their fault.

Please ditch this card if you have one. I have over ******* points and for the past 2 weeks I can not redeem my points. I want gift cards and I have tried to redeem on any brand of gift cards, even the most useless ones. All I get is "Order cannot be completed at this time". I discussed this with Customer service. They told me to try tomorrow, but the same issue. At one time they said I'm on VPN, which was not. I have logged in on different mobile devices, laptops, in different cities, and on different common provider networks. Nothing. Can't redeem. This is a useless, very frustrating program. Don't do it or get off this useless Shop Your Way. It is a scam.

Got an e mail today: "An important document regarding the subject line above has been posted to your Document Center.

Because your letter may contain information that could impact your account, please review it as quickly as possible." But, can't get into my account, and their so-called customer service is non existant! Just a phone tree taking you to a hang up...

It is amazing that you can put in accurate information and 100 percent of the time SYW MC will say it's inaccurate! I have 120 dollars to redeem in rewards and 4 different customer service reps can not solve my issues. The last rep told me I couldn't have been on the phone for an hour because they just opened 10 minutes ago... really? I'm lying? Wow

I had a Sears card for many years and they switched me to Shop Your Way. Seems like a normal credit card until I go to redeem my points. I can't redeem my points. The checkout never works. I just get the message "There is some problem now, please try to checkout after some time ". The message is written like a fraud message, I think it might be a scam. Very disappointing.

Cancelling this card that I did not open is tedious. Sears selling my info to SYW, and then opening an account in my name should be illegal. I called to cancel and explained several times to the agent that I want to cancel, do not want their promotion money, and do not like how this account was opened. I had to disconnect the call when she transferred the call, I do not have time to chat with these crooks.

I will never use this credit card again in my lifetime and I encourage everyone to do the same! First off, I have NEVER disputed a credit card charge until this past December. I submitted a dispute in January regarding a charge from December. Went back and forth with the cc company, provided everything they asked for and pictures to support my claim. Received dispute letter from cc today and they have "no recourse available to recover the funds" so dispute is closed on their end. You, the customer means nothing to these people, use your credit lines elsewhere