Smyth Jewelers

While my comments relate to an in-store experience, the attention I received tells me that the company values their customers. I had dropped off a watch to have it repaired and it was returned to me repaired but the band was not completely reassembled. When I returned to the store, the service manager came out to speak with me. This is the service manager in the largest jewelry company on the East Coast. He apologized for the mistake and then thanked me when I let him know about another problem I had. He said,"Good service is our number one priority because without it people loose confidence in the products you sell. In this business a good reputation is absolutely necessary". If all companies respected their customers as much as Albert Smyth Jewelers. There might not be any need for Sitejabber, but don't get your hopes up.