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Stellar Info

How would you rate Stellar Info?
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India
1 review
0 helpful votes
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Scam
June 4, 2024

As a representative of RDIT Services Pvt Ltd, I regret to report a highly unsatisfactory experience with Stellar Data Recovery software. After purchasing their service for ₹5500, based on the promise of effective data recovery, we were left completely disappointed when the software failed to recover any data. The situation worsened when we sought support; instead of help, we were asked to pay an additional ₹******* and to send our device to Delhi, escalating the costs without assurance of recovery. This practice seems deceptive, preying on the urgent needs of customers. Furthermore, the quality of customer support was subpar, unresponsive, and not at all accommodating to our situation. I strongly advise others to consider these issues before opting for Stellar's services. This has been a costly and frustrating experience with no resolution in sight.

Date of experience: June 4, 2024
GB
1 review
1 helpful vote
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Their software does not work as intended. After contacting support, they tried to make excuses but clearly their description on their website are wrong and refused to acknowledge the application doesn't work as intended. Their website claims its 100% satisfaction guaranteed but upon wanting a refund, it became a nightmare. Finally, they agreed on a refund within 1 business day. Its now been 5 days and nothing has come through nor have they responded to my ticket.
I will also write a review on Glasses guide. Us IT professionals don't need this headache.

Date of experience: June 29, 2023
Australia
1 review
2 helpful votes
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Waste of money
April 29, 2022

This paid software has only recovered less than 10% of the lost data from a hard drive that hasn't been overwritten, and the support from the tech is totally useless, I had to explained 3 times of the issue, and ended up with "nothing they can do", that's something I didn't expect from a 3 weeks waiting period.

Date of experience: April 29, 2022
Canada
2 reviews
4 helpful votes
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This is NOT WORKING
June 26, 2023

It says Free Trial and you can not tell if this is working for you. It shows a thumbnail and if you want to see if it's working you must buy the 1-year activation year.

There is no way to preview the changes. I tried to contact them and they say i need to buy it in order to see the final result.

Stay away from them please

Date of experience: June 26, 2023
Portugal
1 review
3 helpful votes
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Scam
March 17, 2022

Software installed.
After a long time of "data recovery" not even one of the files "recovered" could be used.
I've asked immediately a refund, since the software did not perform the job it was intended to.
Refund was refused.
It's a scam. Don't buy it

Date of experience: March 17, 2022
Colorado
107 reviews
66 helpful votes
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My experience with StellarInfo has been terrible, and I believe most of the reviews here to be fake.

I had a corrupted photo that meant something to me, and StellarInfo claimed to be able to recover photos like mine with a ". CR2" extension. The catch was, there was no way to try it without buying it. They offered a money-back guarantee, so I went ahead and paid the $29.99.

Within minutes I had tried it, and it didn't work. (FYI I'm an electrical engineer who used to design PCs; the problem was not "operator error".) Immediately I requested a refund. The response basically said if I really, really wanted a refund, they would give me one. I replied that yes, I did want a refund.

That all happened on January 15. It is now January 31, and I have received no refund. I have initiated a dispute on PayPal and don't know how it will end.

I do know that I seriously regret trying StellarInfo's product.

Date of experience: January 31, 2021
India
1 review
0 helpful votes
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"Your comment is awaiting moderation.

I was having bad sectors in my SSDS due to which I was facing many problems it was unable to read/ write properly. Then, I used Stellar Data Recovery software which help me to get my data back. Thanks a lot, Stellar. The best part of stellar is it helps to see the preview of the files before recovering it. You can see the preview and choose which file to recover or not. Guys, you can go for this if you are looking for data recovery. This software helps to recover deleted photos, files, documents, videos, etc.

Date of experience: February 3, 2022
Jordan
1 review
3 helpful votes
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Their product does not as its intended for or for what its advertised about. And when for a refund they completely ignored my request.

Do not believe anything said on their website, and stay away from their products.

Date of experience: January 5, 2024
Virginia
1 review
0 helpful votes
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I had to reformat my computer and unfortunately I lost all of my precious photos. I tried another recovery software which recovered my photos but they were all corrupt and I couldn't view any of them. I googled "Best Recovery Software" and Stellar came up so I thought I would give it a try. It has a preview panel so that you can see the photos being recovered. I took a chance and this software performed where others didn't. I am happy to say I have recovered ALL my photos and then some that I didn't know were deleted in the past. I would recommend this software to anyone wanting to recover files. This program recovers everything. Not just photos.

Date of experience: June 27, 2021
India
1 review
0 helpful votes
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Data recovery
May 16, 2023

Very good service I got all the data recovery in estimated time given to me

From the time of receiving the data at front desk to giving back the data.

Most important i got my data back

Thank you Stellar

Date of experience: May 16, 2023

Overview

Stellar Info has a rating of 2.8 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Stellar Info ranks 8th among Data Backup sites.

service
14
value
15
shipping
12
returns
12
quality
16