SWELL

I had an experience in the past where a return took months to be applied to my account... that was followed by an apology from customer service. Now, I return another package which was purchased on 7/6/2016 and still no credit yet... WTH takes so long to process folks? If you purchase something from this company and need to return it, be prepared to wait for your money to return to your account... poorest of service on this aspect from swell... will never purchase from them again. Calling credit card company Monday morning.

Purchased from this company, they sent me a tracking number. So I tracked it everyday for 3 weeks.
Was stuck on 12/6 for 12 days, saying out for delivery. I contacted Swellsun and they claim it was delivered on 12/7. Even though the tracking information does not say that. They do not offer a refund for package not delivered. They are basically done with it. SCAM. They had no trouble taking my money!

This is an extremely dishonest and unethical company. Don't walk away, run! They don't care if you are unhappy, they don't care if you want to cancel within 14 days. They keep your money even when they turn off all aspects of the app (at my request). I would advise everyone to avoid this company at every possible level.

Living near Charlotte NC limits my availability of excellent Surfwear. Quality surf shops are 4 or more hours away. Swell has filled that spot for me. I love their selection of high quality gear and they have shipped all my orders within days of them being placed. Many times the items come all the way across the US in 2 days as well. I had one item in an order that was of the wrong color but it was taken care of in a timely matter and I never even had to email or call customer service. I just filled out their return forms online and waited patiently. Everything worked out well. I ALWAYS look forward to their emails as they seem to always include a discount code and gives me a new look at items I might not ever browse. They've got my business!

So- there were some good sale prices. But the site kept freezing. So I had to keep leaving and re-entering the site. This took forever. Perhaps because of this, after placing the order, I received an email that my two favorite items were no longer available. So I decided to chat. Thinking there may be something similar. The lady I got stuck with was incredibly rude. Completely unwilling to work with me. Also, completely unwilling to work with me regarding a price matching request. I was told she was the only one there, so I had no other options. Then she did something that NEVER has been done before. She rudely left the chat prior to its completion. I couldn't be more disappointed. As another Site Jabber member also had difficulties actually getting sale items. In that case, Swell offered 30% of future purchases. In this case, they cancelled TWO items, and refused to even apologize. I'm wondering if their customer service continues to get worse and worse.

I bought a wetsuit it had a hole in it so I returned it along with 3 other items. Two weeks and no credit back I contacted customer service they said they had no way of tracking returns other than me logging in the websit except my tracking number said it was received two weeks prior and the website with my order said nothing about a return. Another week goes by I reach out again and they send me 4 gift codes for store credit. I needed my money back so I could get a wetsuit like I intended in the first place. Now Have no wetsuit and 300 credit to a store I don't want to buy anything from. They send me merchandise that's damaged it's returned in the 30 day window AND I don't get my money back BEWARE when shopping this website. They will take your money.

Don't buy this place is a scam!
I bought 2 dresses and after waiting past the stated time frame for shipping, I reached out. They never responded to my messages. I opened a dispute with PayPal which caused them to reach out. They promised to refund me but needed the dispute canceled. I canceled the dispute, and then they REFUSED to refund me. Thankfully I can reopen the dispute with PayPal and am currently awaiting for my refund feom the duspute.