TeamViewer

A TeamViewer subscriber for 4 years. Cancelled two weeks before renewal date and was told I'd have to pay for another YEAR. This is not a cheap product. The initial email from 2019 says 28 days notice required to cancel renewal. Never been mentioned since. NO renewal notice, no invoice, nothing. I specifically forbade them to charge my credit card but they went ahead and charged it anyway. I am disputing the charge with my credit card company and expect to succeed but they say the will send it to debt collection. Horrible business practice.

I called for support. Team Viewer committed fraud. These people should be prosecuted and incarceated.
Thet signed me up for a $ 55 a month charge on some other service. I plan to complain to the New York Attorney General and the Federal Trade Commission to shut these people down. Beware. They are dangerous crooks!

Be advised company has a 28 day cancellation policy they strictly enforce! They state they mail you reminders but I didn't receive either of the two they stated then sent. Oddly (LOL), I did receive confirmation that my credit card was charged after I attempted to cancel the subscription prior to renewal. I was advised they will pursue collection actions if I dispute the charge with my credit card company.

Expensive for what you get and beware of "small print" cancellation policies. Seriously, get with you with a 28 day notice to cancel? Better and less shady options out there so recommend staying away from this company.

I got this for my business to be able to be remote. At first it was decent, however it went up in price and down in quality. The cost over $650 a year, no weekend support, when you do call for support you are in queue for over an hour and most of the time you will be disconnected when you get close to first or second in queue. When you do try to cancel you will get the run around just enough of a run around that you will miss the 28 day cancellation. I 100% would NOT recommend this company. Customer service is horrible and so is the quality of the service itself.

Teamviewer has the worst customer support I have ever encountered. We were on a 14 day free trial and they charged our account for a full year subscription. We have been trying to cancel the subscription and they are ignoring our support ticket by sending us responses saying they have a backlog of support tickets.
I have called their 800 number 3 days in a row and they disconnect with us everytime. From what I can see on complaints on the BBB this is a recurring issue. Teamviewer makes it almost impossible to cancel their subscription and they don't give refunds. Do no sign up with them. Its a slippery slope.

Very bad experience. I paid around $700 for nothing because TeamViewer refused to refund me even it was before the new services started. I wasn't allowed to cancel another year's subscription. TeamViewer is so bad. It is contrary to Australia's consumer's protection policy.

I needed to cancel my account, figuring I had about a month before renewal, as I hadn't gotten the standard notices yet. I have just become disabled and am unable to work (self-employed), and therefore unable to use the software. Got charged for another year just the other day. Explained my situation, they would not budge. I changed my email in my TV account as that is the only thing I've used for years. Apparently I needed to change it in the customer portal as well (unbeknownst to me), as that is the email they use to send out reminders. Therefore I never got any. They don't care. The $650 is more important to them than a disabled person I guess. It's all black and white to them, no grey.

So now I'm stuck with a bill I will struggle to pay since I am ordered by my doctor to stop working.

Anyone looking for a simple free replacement should check out dwservice.

Very disgusted with this company and will never ever recommend them again.

No matter how many times I've tried, they keep blocking me because THEY believe I am doing remote support as a business. They are wrong and they are horrible people. They won't listen. I moved to FL and have been trying to help my mother in law, brother, and a few friends with helpful support.

These horrible people don't want to listen. Yet show NO PROOF EVER of me using this software for profit.

I have used teamviewer for years and the functionality of the software is great for helping friends and family. Now, I can't anymore because Teamviewer believes I am using it for commercial use and wants me to pay hundreds per MONTH! If this were maybe 5-10 per month I would consider it, but this is outrageous to help my mother log into Facebook every once in a while.