website thubmnail of TicketSales.com

TicketSales.comReviews 2,212

2.9

About the Business

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love. TicketSales.com was founded in 2017. TicketSales.com’s fan-first approach makes it easy to find tickets to live sports, concerts, and theater events. TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service. TicketSales.com's Ticket Talk Blog is an acclaimed and go-to source for live event news, on sale announcements, and tour schedules. TicketSales.com Reviews: TicketSales.com has a high customer satisfaction rate, and a 4.6/5.0 Customer Review Rating across the web. TicketSales.com is one of the most trusted platforms for online resale tickets. To read TicketSales.com reviews, see below. Is TicketSales.com Legit? Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible – helping millions of fans attend events they love. The TicketSales.com 100% Guarantee ensures all tickets are Authentic, Accurate, and On Time. Any issues with ordering can be resolved by their Customer Care team. TicketSales.com Support: Need help with an order? TicketSales.com Customer Care is ready to help, backed by industry-leading customer support. The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email: - Phone: (888)-729-4718 - Email: customercare@ticketsales.com - Live chat: https://www.ticketsales.com/content/contact.html


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TicketSales.com Reviews Summary

The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.

This summary is generated by AI, based on text from customer reviews

service
211
value
209
shipping
140
returns
182
quality
175
This company responds to reviews on average within 11 days

Instant Feedback

17,429 reviews
Alaska
1 review
0 helpful votes
Follow Lance R.
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They looked like the event website. I found out after I bought that they weren't. I immediately got a hold of them, before the card had been charged or any tickets received, and they would not follow the law and refund. The State of Alaska requires a 3-day window for a retail seller in which the buyer cancel the transaction, return the merchandise and get a refund. They refused to comply.

Date of experience: July 19, 2025
Florida
1 review
1 helpful vote
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I went on Funny Bone to purchase tickets, somehow ended up on Ticketsales.com and charged me $385 for 3 tickets said $128 which i thought was the total. Here is very small print said each Rip off, Funny Bone tickets were available for $37 i called and begged for my money back i am on SS - they told me to sell my tickets. Feel so dumb, thought i was purchasing from the Funny Bone, run don't walk away from Ticketsales.com- many bbb complaints and others! They do not deserve any stars! Beware seniors they do not care

Date of experience: July 10, 2025
Maria G. — TicketSales.com Rep
2 weeks ago

Hi Anita, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Arkansas
1 review
0 helpful votes
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Fraudulent
July 7, 2025

Beware this site. I ordered two tickets and they charged my credit card for eight tickets. When I called they cussed me and refused to issue a refund. This company is a fraud. They are thieves.

Date of experience: July 7, 2025
Maria G. — TicketSales.com Rep
2 weeks ago

Hi Benton, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Texas
1 review
0 helpful votes
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Fast and easy
June 12, 2025

Prompt and very easy to navigate. It's very convenient to have our tickets on our phone, don't have to worry about losing our tickets

Date of experience: June 12, 2025
Washington
1 review
0 helpful votes
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Tickets to confirm receipt
June 2, 2025

I ordered tickets a month ago. I received an email asking to confirm receipt of my tickets, however the location to view the invoice for the event did not work. I had to back track to see what I did on that day and find my tickets. Because I purchase events from many vendors, this concerned me at first because my identity has been compromised. But in the end, I do have my tickets and it was myself whom purchased them.

Date of experience: June 2, 2025
Maria G. — TicketSales.com Rep
2 months ago

Hi B M, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Minnesota
1 review
0 helpful votes
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Awful customer service. This company prays on those who are distracted and are merciless when contacted for help. I just purchased a couple tickets to a concert and called one minute later realizing the price was much higher than I anticipated. I went to check the ticket price compared to what the venue was selling them for and ticketsales marked the price up 50% and tacked on over 50 dollars in "service fees" for the two tickets. When I called they said all sales are final. I asked about getting the call escalated to someone else and they said they "had no manager" and that they "didn't have an email address". Just ridiculous. These guys are crooks - don't use their services!

Date of experience: May 31, 2025
Maria G. — TicketSales.com Rep
2 months ago

Hi SHane, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Pennsylvania
1 review
0 helpful votes
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Return to Christmas Show
May 27, 2025

As we have dealt with American Music Theater before we had no trouble buying tickets for the Christmas show

Date of experience: April 25, 2025
California
1 review
0 helpful votes
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First timer going electric
May 20, 2025

I'm old school, a person who used cash and tickets, and it has changed quite drastically. I needed help from my friend who has kids of course, and she handled the ticket transaction like it was elementary school. Hopefully, one day, I see it like that, because there are events I want to attend!

Date of experience: May 8, 2025
Virginia
1 review
0 helpful votes
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Tower of Power
May 19, 2025

I was able to purchase the tickets I desired. I am new to virtual tickets, but all went well. The review requires 100 characters but I don't need that many to express my overall satisfaction.

Date of experience: May 19, 2025
Texas
1 review
0 helpful votes
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Ticket purchase
May 17, 2025

Good experience purchasing concert tickets. Will use again when need arises. Smooth transaction and easy access to tickets.

Date of experience: May 17, 2025
Virginia
1 review
0 helpful votes
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Tickets124
May 16, 2025

Good I had a good experience no problems tickets arrived in plenty of time still have tickets can't wait to go see the cubs will try this service again in future

Date of experience: May 16, 2025
Canada
1 review
1 helpful vote
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They charge exorbitant fees for electronic tickets and three times the price of a concert with plenty of tickets still available. Forget about refunds.

Date of experience: May 11, 2025
Maria G. — TicketSales.com Rep
2 months ago

Hi Diego, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Florida
1 review
0 helpful votes
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I think this company is a scam! Won't let me talk to a person. Chat says they can't find order. Horrible.

Date of experience: May 9, 2025
Maria G. — TicketSales.com Rep
2 months ago

Hi Sarah, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Michigan
1 review
0 helpful votes
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Thieves and scammers
April 23, 2025

Boo! They hijacked my purchase and almost tripled the cost of tickets. No refund allowed and no humans to talk to.

Date of experience: April 22, 2025
Maria G. — TicketSales.com Rep
3 months ago

Hi Diane, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Illinois
1 review
0 helpful votes
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Great Ticket Sales
April 21, 2025

Ticket purchase was smooth and easy process. I plan on using the site in the future to purchase other tickets to upcoming events.

Date of experience: April 21, 2025
South Carolina
1 review
0 helpful votes
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Wonderful.
April 21, 2025

Great Experience. Everything was easy and intuitive. Just download the ticket, store it in my iPhone Wallet and showed it. Thank you.

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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Easy purchase
April 6, 2025

Super easy process! Easy to find available seats and the whole process was fast. I will absolutely use this site again to purchase concert tickets!

Date of experience: April 6, 2025
Illinois
1 review
0 helpful votes
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Ticket review
April 4, 2025

Good experience... some confusion upon receipt of email ticket but easily corrected with live representative. Did not like AI chat...

Date of experience: April 4, 2025
Canada
1 review
0 helpful votes
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Such bull about how quickly you can cancel an order. As if they are going to get tickets within 1 minute. Such bull.

Date of experience: March 28, 2025
Texas
2 reviews
0 helpful votes
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I chose a row where my friends had tickets. $128 seat with unknown seat number. Expected to see seat choices but instead after another click to use PayPal was charged $744.22 for a different row! Never even got that row or a seat number. Tried repeatedly to get a refund due to selling me something I didn't want or select. No refund no refund is all I got. Then they sent to Ticketmaster a whole different row with a seat number! Not near my friends!

Date of experience: February 17, 2025
Maria G. — TicketSales.com Rep
3 months ago

Hi Erika, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales. Com to help address your concerns. Thank you.