Twigby

I did have a few issues when switching over to Twigby, but the Chat team helped me fix it very quickly. Nothing major compared to my experiences with other companies like Mint, they have horrible customer service..

With Twigby for 3 years and was satisfied until they went from sprint to verizon backbone. Put the new service sim in and had connectivity problems so had to leave for another service. Just as info, I do not use the smart phone like most folks. All I need is SMS and talk. Never had a problem with billing or porting out my number to my new service. Hated to leave, because now I have to pay 2/3's more than I did. I'm trying Google Fi at the moment and so far, after 3 weeks am happy with it. I live in a rural area of SE Iowa where cell coverage by the big boys isn't as good. US Cellular is the better one for my area.

I have had twigby for a month. All seemed OK. On their website, it says my account is active and I owe no money. Today, when I try a make a call to any number, I get a message that the caller has line restrictions and the call can not go through. I have chatted for 45 minutes and they are unable to resolve the problem. They can call me, I can not call anyone. They are placing a ticket with their network team, who usually respond in 24 business hours, which is 3 days without being able to make outgoing calls.

This company is nothing but a scam! The phones are absolutely terrible, you cannot even make or receive phone calls. The company will fraudulently charge you! It is nearly impossible to cancel your account. When promised a refund they still refuse to provide the refund. Again, you are being fraudulently charged for services you do not actually even receive. This company is a scam!

1. After 6 months, the service was basically unusable, turtle speed.
2. After I ported my number to another service in the middle of the service period, I got no refund. I was told they only give refunds within 30 days of signing up.

Bad deal!

I was paying $50/month with T-Mobile. During the last year or so that I was with T-Mobile, you couldn't text. You had to restart your phone and it was a real pain. They did not really know why this was happening, and there was no resolution in site. With Twigby, because they use Verizons network, no issues whatsoever, same data plan as with T-Mobile AND it's 1/2 the price. It's been three months, no issues,l

Their service can not receive txt from paypal. If you use 2 step verification, you are unable to log on to your paypal account. The customer service simply says they can do nothing.
Very hard to leave twigby. The porting will take forever. And it is impossible to get hold of any one in their porting dept. once some thing goes wrong, they do not send response, or the response simply does not go through to the new carriers for very mysterious reasons. Verizon simply complaint that they could not get twigby's response.
Once you are with them, you are impossible to leave. The customer service person called Dave is very rude. There was a rejection on my porting, he simply did not want to let me know.

You cant go wrong with Twigby. I do think they should advertise more as many people stumbled on them as I did. I like the CDMA technology they use, rather then GSM. I almost never have had a dropped call.

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