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UNice

Overview

UNice has a rating of 4.5 stars from 699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.

service
148
value
77
shipping
80
returns
64
quality
350
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21,325 reviews
+136
How would you rate UNice?
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North Carolina
1 review
0 helpful votes
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So far love the hair
March 10, 2025
Updated review

My experience so far has been a so far good one the customer service rep could respond quicker but overall they was very helpful and made sure I got exactly what I wanted even with the changes can't wait to try the hair n give a hair review next

Date of experience: March 4, 2025

Easy n quick
March 5, 2025
Previous review

Easy n quick

Date of experience: February 23, 2025
GB
1 review
0 helpful votes
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Gorgeous but a bit of shedding
March 16, 2025

This is my second order and I've been impressed with the speed of delivery and the customer service. I did have quite a bit of shedding on the first brush but seems to have settled down and hopefully they'll be no more

Date of experience: March 13, 2025
New Jersey
1 review
0 helpful votes
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As expected
April 3, 2025

Be careful not to cut the bangs too short. Other than that the wig came curled nicely and ready to go. The only thing you have to do is cut the lace, peel off the tape and press it down and you have a whole style. Very happy with this wig can't wait to wear it somewhere fancy lol

Date of experience: March 31, 2025
Texas
1 review
0 helpful votes
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Amazing website and app. The app really takes it to another level. You get bombarded with a lot of deals and savings so beware, you'll be tempted to make a few purchases.

Shipping was straightforward and I overall loved the experience. I will be a loyal customer.

Date of experience: February 23, 2025
California
1 review
0 helpful votes
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Service needs improvement
March 21, 2025

After spending close to $100 they sent email saying the wig is not available it will take 30 days to make…WHAT? And I also I also wanted the BOGO deal but one wig was removed from order they told I didn't use the right code. So after several emails, text and threats I finally received my product! It was super upsetting and I'm a first timer here. They need someone who speaks fluent English and not try to come up or scam anyone. I had to tell the truth

Date of experience: March 3, 2025
Unice W. UNice Rep
2 weeks ago

Hi, Starr, we are so sorry for inconvenience we made before, and we indeed thanks for your liking about our brand at the first place. And we do feel sorry that the delay caused by the customization before. And we do feel shamed about what you’ve been through. In the near future, we will definitely upgrade our customer service. And we really thanks for your advice to our service.
Please take our sincerest apology for that we can’t find your order without your full name “Starr K.”. If possible, could you please leave us your full name or email address here? So our specialized customer service can get in touch with you and fix the problem asap. Waiting for your reply.
Sincerely,
The UNice Hair Team

GB
1 review
0 helpful votes
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I've recommended this company to others.
March 1, 2025

The orders are just like what is advertised, no exaggeration the quality in the products are amazing and is worth the price, the customer service is great aswell they helped me with my problem when my delivery hot delivered to another address.

Date of experience: February 17, 2025
Massachusetts
1 review
0 helpful votes
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Update
February 21, 2025

It was easy to search for what I was looking for but my overall experience will be decided on when I receive my item then I will change my star rating

OMG! This 13×4 pre everything is everything as described. I am in love with my wig. As soon as I put it on I was shocked, it looks amazing, feels amazing and so comfortable. I highly recommended you to family and friends. Thank you for my happy experience 😊

Date of experience: February 19, 2025
Washington
1 review
0 helpful votes
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Best wig I've gotten! 100%
March 9, 2025

The website was detailed and informative with each wig. Extra details from the beginning on all options, pros and cons, upgrades with pictures to enhance knowledge. I wasn't guessing or unsure. Even reviews had pictures which were quite helpful and encouraging

When my wig arrived, it was so beautiful! I got the pre-everything (13 x 4) and trust me it is true to its description! The wig looked layed, sleek. I absolutely love it

Date of experience: March 7, 2025
Washington
1 review
0 helpful votes
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Good product, site not user-friendly.
February 18, 2025

The site i'm not happy with the site pushing to get the app. I did not find this site via app. I want to just make an order. Receive updates on the order by way of email period I would make purchases again because the merchandise is good.but payment route not user friendly.

Date of experience: February 16, 2025
North Carolina
1 review
0 helpful votes
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Buy the 250 Density!
January 29, 2025

This was actually a good wig. However, the bangs were a little wimpy. It didn't give a full curtain bang. I believe I got the one eighty density so the hair was kind of thin.But after curling it, you can get the desired hairstyle that you're looking for. I would recommend this week as a starter wig. But for someone that is more advanced and looking for more volume, I would pass on this wig.

Date of experience: January 26, 2025