Zocdoc

Zocdoc is the only entity in this relationship that makes money. They make money off of providers. They will send the wrong patient to the wrong providers for the wrong service and still charge you for the referrals. They will charge you for a referrals, even when these clients do not establish care with you. When you receive a sticker shock of the bill they sent you they refuse to work with you on a reasonable payment plan. You have two choices, which is to either pay the entire balance in full within two months or to pay it back in three very large installments. You are expected to pay for services you didn't receive. ZocDoc takes zero accountability and will instead dig their heels in on what their company policy is. Do not use them as a referral service unless you want to lose money!

10+ years with My Chart, a patient oriented item. Covers about anything a User/ Patient will need. Moved & now have ZocDoc, provider oriented item. DISAPPOINTED! Zocdoc does little more than find/ book a doctor--use 1 time & bug that you need provider services, full checkup, skin screening, dental, vision check which have nothing directly to do with my case. Don't like the 2 factor authorization to phone to log in--means I have to find my glasses & phone. Zocdoc mainly for providers, minimally for patients.

Zocdoc knowingly sends therapists referrals they know the therapist cannot see just to charge them for the referrals, with no benefit to the therapist. They routinely send Medicaid patients to non-Medicaid providers knowing that non-Medicaid providers cannot see Medicaid patients, even out of pocket or out of network. They are aware that these clients cannot be seen by these therapists, but send them anyway and charge the therapist. This is misleading to the patients looking for therapy who end up not being able to be seen by the therapist they are sent to and is completely unethical considering they are knowingly charging therapists for client referrals or as they call it "marketing" that they know cannot result in any revenue for the therapist. DO NOT LIST YOUR PRACTICE WITH THEM!

ZocDoc is running an unscrupulous business and ripping people off. I have never seen anything like it. I contact the merchant multiple times to explain the situation which is very obvious however the deceptive and conniving tactic is so aggressive that they keep changing the goal post and go against their own no charge policy to steal money from people using their platform. Despite all my efforts explaining the obvious to them, they charged $560. The booking were made and canceled whiting 24 hours thus not charged should be made because ZocDoc cancellation policy clearly states that not charge apply if the booking is cancelled whiting 24 hours and that is what those people did cancel whiting hours. I handle the case filling the instructions of your representative. Some of the clients were seeking for services I don't even provide. I wasted a lot of time explaining to ZocDoc. Very disappointed. Will file a lawsuit in the civil court if you insist with the charge.

As a healthcare provider, my experience with Zocdoc has been frustrating and disappointing. While the platform promises to help with patient scheduling and visibility, the reality for providers is far from ideal.

Major Issues:

False Reviews and No Effective Support: One of the most concerning issues with Zocdoc is the inability to get false or misleading reviews removed. Despite providing clear evidence that contradicts a patient's claims, Zocdoc has been unresponsive and unwilling to intervene. This leaves providers vulnerable to damage from malicious or dishonest reviews, which can significantly impact their reputation.

Unresponsive Customer Support: When issues arise, particularly with patient interactions or false reviews, Zocdoc's support is either slow or unhelpful. There is a lack of direct support for providers, and the platform offers no real mechanism to address disputes or concerns effectively. Providers are left to fend for themselves with minimal assistance.

Lack of Transparency and Fairness: The review and moderation process on Zocdoc is opaque and heavily favors patients without consideration for provider context. There is no clear way to dispute unfair reviews, and the process for handling these issues is frustratingly convoluted. As a result, providers are at the mercy of a system that doesn't adequately protect them.

Patient Expectations Are Often Misaligned: Many patients expect immediate responses or overestimate what a provider can do in a limited visit. This can lead to misunderstandings, and Zocdoc offers no support in managing or mitigating these expectations, leaving providers to handle dissatisfied patients on their own.

Conclusion: Zocdoc is a platform that places the burden entirely on providers without offering meaningful support in return. The lack of fair review moderation and poor customer service makes it difficult to recommend this platform to other healthcare professionals. If you're considering joining, be prepared for frustration and minimal assistance when issues arise.

I would not recommend Zocdoc to fellow providers until these issues are addressed. The platform needs a complete overhaul in terms of support, review moderation, and fairness for healthcare professionals.

They are a scam. They confirmed that the doctor was in network and that I would only pay $20. Then they charged me over $400 for the full payment and said that the doctor was not in network. Complete fraud.

I drove 45 minutes to my appt, arrived and the office said this doctor is not accepting new patients and would need to reschedule me. I scheduled through ZocDoc for the first time and it will also be the last time! With gas in CA being $6.25 a gallon a round trip 90 min drive to not even get your appointment is not my idea of a well run company. I called them and they told me there was nothing they could do! I'm beyond irritated and highly disappointed in this "company" … never again!

Billing mistakes and unauthorized direct withdrawals. They politely apologize for the mistake which is in $1000 dollar increments, and nothing is done to correct it. You are required to call again and again. Contacting customer support is both draining and time consuming. Definitely not the greatly successful company as advertised. Very difficult to get in touch with a supervisor and when possible they are uninformed and want to re-invent the wheel.
Their model is not the best as it is delegates no responsibility to the patient for 'no shows' or misrepresentation of the insurance information, and the physician is charged for the booking regardless if they are able to see the patient or not.

I am the marketing coordinator at a general surgery practice and we used Zocdoc for a short period of time. It was a huge waste of $700 on it. Even if patients do not cancel their appointments, the office still got charged $70 per appointment made. This is outrageous considering it should be helping physicians and surgeons be successful in their practice. If a patient doesn't come in, they don't care and don't take responsibility and charge your practice regardless. They should set up a better system where we can verify the patient did or did not come to the scheduled visit so they can at least return a portion of the $70 back. They were unwilling to help us or understand our issue. It's completely ridiculous and not worth it. It is only built to help patients but not for the doctors who are trying to serve them.

I am a provider who has been using Zocdoc for over 3 years. They are a terrible company to deal with as a health care provider. I don't recommend them and they treat their doctors horribly. If I could give 0 stars I would have. I do not recommend Zocdoc.