Wine Insiders
Questions & Answers
Do they let know if a wine is out of stock before they ship it so it can be substituted or canceled?
Asked by Emily s. on 9/14/2019
8 Answers
Cynthia P.12/19/2020
When you are picking your bottles, it clearly states when no longer available. Never had a substitute sent.
Joan G.7/8/2020
When you place your order, you can see which wines are available and what is out of stock. I have never received a substitution.
Karen C.7/8/2020
You know when you order if it is available. If not it shows a picture and says out of stock
Jeimy B.7/8/2020
They usually have updated information on availability when placing the order so it will tell you if it is out of stocked before submitting it.
Christa T.6/20/2020
In the unlikely event that a particular wine is unavailable at time of shipping, we may substitute a wine of similar style and of equal or greater value in your shipment. However, if subs need to be made in a situation where you selected the wines, we will contact you.
Nicole H.12/30/2019
Nope! They send you what they claim to have in stock and don't bother to tell you. It's a little surprise when you get your incorrect package!
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