comGateway

Do not use this company. They are trying to charge me more than my purchase to ship. Claiming that 1 shirt and 1 jacket is 8.5 kgs! Ridiculous! Ruined my birthday surprise for my husband as it has taken 2 weeks to even get a quote to send. This is a scam and I do not recommend. If I could give zero stars I would.

I've ordered an important parcel which has been shipped to comGateway in Portland Oregon, now it's stuck there!
I'm desperately trying to organise shipment to Australia but can't. The parcel is status red. No clue or ability to deal with the problem on the website. No answer from any of comGateway's support emails. Phone number doesn't work. I'm completely stuck. No help available. Cannot reach a human or get any help. This is a disaster!
How does a customer get any support at all?

Sent very expensive pkg to them but ownership changed whilst in transit to them 6wks ago. I have proof of delivery from courier.
No reply from customer service or online support msg's.
Now seen dozens of others with same experience. Seems new owners are collecting packages and on selling.

I've used ComGateway a few times this past year, they've been spot on with everything, from notifications when a package arrives, to great customer service and responsiveness when I've had general enquiries.
ComGateway use FedEx, and each parcel has arrived quickly and in good condition. I cannot fault ComGateway, they are really good.

I've used Comgateway since when I was a student in College. I used to import make-up and bags from the US. Now I'm a mother and I'm still using them to get clothes for my child. I'd say Comgateway really has made shopping from the US a breeze. They have world class service from shipping to customer service!

I've purchased the "live estimate shipping cost", which I was told that the shipping cost is US$ 102.80. However, when I check on my profile the cost of the shipping became $132.05, the most ridiculous thing is that they also add a Surcharge of $38.62( which I am totally unaware of), Insurance of $4.06(fair enough cost).

The hidden cost is a rip-off and given a chance I wouldn't ever want to ship my stuff with such a dishonest company. Deal at your own risk!
Package No. RCPTB*******638

From 30 April 2023 and maybe before it appears this company has stopped delivering parcels, including parcels it has received but not forwarded.

Company has become unresponsive to all emails, messages and calls.

I needed help from comGateway to have a package returned to the Supplier. I was 12,000 miles away so all correspondence was done on email and between normal hours. Time was running out to get the package returned in order to get a full refund. The help and support I got from Lores was incredible. I also found their online portal was easy to use and navigate through. All this has contributed to a successful outcome. Thank you Lores and comGateway.