I have used the Jewelry Room website several times and have always been satisfied with my purchases. You do need to read the description thoroughly to make sure you are getting what you think you are.
I bid $105 on a 18 inch 18k necklace and won the bid but when it arrived, I felt like I was ripped off. The necklace was so thin you couldn't even notice it if someone was wearing it not to mention that it would break so easily and be lost. The other two bids were for another 18 inch 18k necklace and 18k gold heart shape pendant for $185 combined but never arrived which was over two months ago.
I won 2 auctions in December that were going to ship together. 6 weeks after not receiving anything, I contacted customer service, they were quick to reply and advised that one item was ready, but the other wasn't available yet and that was what was holding up the order. They said they would ship the one and I got that about 10 days later. Another 6 weeks go by and still no sign of the 2nd item, so i contacted them again. Again quick to reply and I am sure they were genuine when they apologized for the delay. 10 days later I got my 2 item, so 3 months total. All in all I am happy with the purchases and they were good with their responses
Shipping takes entirely too long. Wish multiple items bought on same date would be shipped together to reduce shipping costs.
Bidding and buying process very clear and simple. Products received were as, or very closely resembled, pictures on auction site.
I have been waiting since early October for my item to be shipped. The second item was won in November and it also has not been shipped.
I have been advised that they will give the dispatch department a reminder.
I am still however waiting to hear when it will be shipped.
I won two emerald rings back in December and never received them, I have requested a refund and have never received that either. They were purchased for a gift to give in January and here it is March 1st and still NOTHING
They charged more than I was aware of bidding aud turns out to be US dollars.
I did not receive my whole order they make up excuses and I'm still waiting for the rest of my order there products are not what they make out they are online… DON'T BUY they are SCAMMERS
Site used to be reliable. Bought three items, one never showed up, the two other's might as well stayed there. Gold they said! It was a painted gold.All broken up in a state of disrepair. Gold si thin it cannot be soldered, great learning experience, cancelled my membership.
This used to be a trustworthy site. I bought three items lately. One never showed up. The two others were advertised as 18kt. Pendants with Onyx. The gold content is super thin. The ringlet that the chain should have gone through was crushed and was detached from the pendant. They did not offer to take it back and offered a $20.00 (discount) and then $40.00 (discount). The gold is so thin (paper is thicker) that the pendant cannot be worn. Moreover, the local jeweler said that he could not reassemble the ring with the pendant as the 'gold, too thin' cannot be repaired/soldered. The panther pendant cannot be handled, it's nose got indented/crushed while trying to fix it due to thinness. The two pendants I received and the one missing totaled more than $550.00 cdn. I feel that I have bee totaly had! DO NOT BUY FROM THESE PEOPLE UNLESS YOU WANT TO GIVE YOUR $$$$$ AWAY! I ended up cancelling my membership with these yahoos! Fool me once, shame on me, fool me twic, shame on you! The jeweler told me that what I received (2 pieces) was not worth more than $25.00 cdn, and she told me that was generous!
Broken jewelry missing three items take too long for delivery they
I won an auction early Sep. And it's now mid Nov., still not received and my emails have not been answered either?
Don't understand why I'm having no response from JewelryRoom
Easy to deal with and happy with the item.
Fast and safe delivery of the item.
Overview
JewelryRoom has a rating of 3.2 stars from 222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryRoom most frequently mention and customer service. JewelryRoom ranks 14th among Auction sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members