The site has bugs, bots and underhanded billing practices. My bad for not reading reviews prior to signing up. Please save your hard earned money and do not sign up on this site.
1) you can create a free room listing - yay!
2) you have to pay to see any messages, far more than the competitors for less duration
3) I received ZERO leads from my area for 3 weeks with a free listing
4) I had to pay to see one bogus lead 1.5 hours away including a ferry ride
5) Finally I received not a lead but a listing 5 hours away in... Canada!
6) They denied any problems and gave no refund
Sent several messages, none were responded too but then a random man with no photo that neither of us contacted sent both me and my daughter private messages that we then find out we have to pay to read the messages. Get the feeling if we pay to read the message that it is just spam and nothing real, which makes you wonder are any of them real or current because we sent a lot of messages that not one person responded back on. Only spam bot/guy. Kinda scummy business practice.
I was surprised...rather, naive.
Fake accounts made it seem so much like those dating apps.
The really tricky, disingenuous action they've taken is to make you think you have lots of messages. And, of course, the only way to see those messages is to pay. So, you open the messages and THEY ARE NOT MESSAGES. They're basically posts of units, etc that are available. No one is reaching out to you. The same info is free if you just type in your parameters.
And to further make it seem like you're going to be making contact with a potential roommate, there's a screen that pops up asking you to agree to be careful in your pending negotiations. Such deception.
There may be a righteous site or app out there that really has everyone's best interest. Roomster is definitely not such a set.up.
I also failed with roomies.com and Craigslist. Bogus agendas offering credit score info, "Hurry, don't miss out" strategies...
Be careful, friends.
Absolutely disgusted with this app as my boyfriend was scammed out of $1200 in "rent" after trusting that someone by the name of Savannah had a room to rent for him. After sending the money he was then told she needed an additional $500 to "send the keys" we will be taking legal action however it is unacceptable that this app and these people are taking advantage of innocent people looking for a place to lay their heads.
Kaylee R.,We're deeply sorry to hear about your boyfriend's experience and the distress it has caused. We urge you to reach out to the bank that you sent the money with and file a report. Contact local authorities and file a report with them as well. Know that the safety and security of our users are of utmost importance to us. We take reports of scams very seriously and have strict measures in place to prevent fraudulent activity on our platform. We will investigate this matter thoroughly and take appropriate action.
Extremely bad site. Not only in the zero results that you get but in customer service. I am a landlord trying to advertise a unit to lease and subscribed for one month $$29.99. I got the weirdest requests from Roomster's clients and from all over locations that did not relate to any future residents for the unit's area. I used the service for 2 days only and immediately realized the mistake. I requested refund or partial refund but Roomster customer service rejected. Roomster is not worth your time or your money.
I am sorry for the trouble you've had. I see we have already granted you a full refund. You should expect it back in your bank in a few business days.
You WILL get scammed if you associate with this company whatsoever.
You've been warned….shiesty shady $#*! company. I hope every one of you in your fraudulent company are born with some sort of terrible condition or under awful living environment in your next life that causes extreme physical pain and emotional damage that makes you want to die every day of your miserable life.
Mark my words, scumbags like you will receive their karma and sometimes it doesn't show up in your current lifetime. I assure you, your conning lifestyle will surface!
The one thing I will say is make sure to confirm with someone that your subscription has been canceled. Despite what they say - deactivating or suspending your account does not stop them from charging you. They also say you can cancel just by clicking cancel but no such button exist. I do not recommend.
Roomster has good site infrastructure and is easy to navigate and find rooms, however the services requires that you pay before you can even communicate with anyone on the site which is an absolute joke. Just use Roomies or Spareroom and forget this nonsense.
I am sorry that you are not happy that we charge.Charging for our services allows us to promote our services, make frequent app updates, pay for cloud hosting and our amazing customer service team.
I used Roomster for a couple of weeks, and came across very few legitimate ads. Received about 10 dms daily from seemingly fake users. The authentic places were mostly sponsored by outside groups that I'm sure also advertise on other sites. With the price, I really don't see the benefit of this website. The money isn't going into improving the experience.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster has a rating of 2.2 stars from 1,786 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomster most frequently mention customer service, credit card and read messages. Roomster ranks 2nd among Roommate sites.
Jesse W, first, we take customer safety very seriously. We require multiple validation steps for every account, which means fake accounts are less likely. We have a 24/7 security team that reviews every profile. Second, it looks like you receive megaphone messages, they are not posts of units but real people who want to let you know about their listings.