Fail to deliver confirmed orders, as they bump you for the special customers. Then hold on to your refund for over 2 weeks. Customer service is totally useless and none existent. Pretty poor a supposed high end retailer

Ordered two reams of the same wallpaper for a specific project and was given two different reams. Had to drive to FedEx and return one of them. They got my item on 06/05 and I called on 06/12 to check on the status. I was told they had up to 7 business days to complete an exchange. Got a refund on the last business day and no call or mention about my exchange! Had to put in another order and fingers crossed I get the right one. These people are making me run around in circles for THEIR MISTAKE! Totally incompetent.

As a company they promote a culture of professionalism and respect but only for lower level employees to abide. Managers in stores are allowed to create a narrative about you and HR only listens to one side of the story. If you have a manager whom has never been psychologically evaluated. The company will side with the manager. Not listening or evaluating the other side. After reapplying the complaint over and over again. It's ok for the manager to be disrespectful, not ethical and unprofessional with evidence.

Gucci should be ashamed of them selves charging me all that money & then they won't repair my purse or clean my shoes, my jelly's look terrible & they don't give you instructions on cleaning them I'm calling corporate. They have a nerve 2 give you a card from a third party telling you to pay to get them cleaned…

My husband bought me a bag on vacation and I decided to return it once we got home… I contacted customer service (Adelaide) and told her we have no stores nearby whatsoever and she says said I cannot return online and gave me zero guidance on what to do. She told me I should have read the terms and agreements. I told her the customer service was terrible and she said "that's your perception"… I'm sure it would be a lot of peoples "perception" when customer service is not willing to help/guide. When people spend decent money on bags/shoes we should be able to trust that customer service will be there to help. Do better.

I've been purchasing from Gucci for many years for my family and myself and have never had to return anything until recent. It was a simple belt that we had purchase about 16 days prior while on vacation, but as it was out of their 14 days return period when I tried to return it they would not allow a return. You would think they would be a little bit flexible and have a bigger return window for their loyal customers. It will be while before returning to Gucci.

I have nothing but but bad experience with customer service!
I have bought expensive sunglasses which has manufacture defect and I had to change them in 3 days.
At the shop they told me it's will take 14 days to change, as they have to send for evaluation!
I called after 15 days asking where my glasses are, they told me something which made no sense to me!
And they told me they will
Ship immidiately!
They didn't ship immidiately and sent me email saying your glasses are with us please pass by shop and collect them!

I'm so disappointed in such a service and the manufacture defect which happened with such an expensive sunglasses!
This thing has to not happen and if they happened my
Issue had to solved immidiately!
Instead of that they took me thought super long procedure and I had bo glasses at the event for which I bought them!
Gucci is market not a luxury brand to me anymore with such a service!

I wish I can give 0 rating. I am soooo sooo disappointed right now. They have Zero customer service and don't honour what they promise.
I will be writing an article in Calgary herald and make sure that people will stop buying this brand where they don't have any work ethics.

My Gucci necklace was stolen and Gucci costumer service basically told me that it sucks to suck. Not even a coupon code or anything. Never purchase from here. I expected better from such a huge company